Company Details
Company Name: Urban LadderWebsite: www.urbanladder.com
Job Details
Position: Relationship AssociateEducation: Any Graduate
Experience: 0 to 4 years
Location: Bangalore(Marathahalli)
Tentative date of interview: Will be communicated post registration
Tentative date of joining: Immediate
Job Description
Love to solve problems? Love answering questions patiently? Love talking all day? :) If your answer to all the above questions is a resounding yes, we want to listen to you. Hopefully forever! We are looking for fun, committed people for our Client Servicing Team based in Bangalore.
Role:
You can talk on the phone all day, send emails out in lightning speed and chat up with our clients and help them out with their numerous queries. Just make sure our clients are happy at the end of every interaction! Your role will involve you being a multi-tasker (scratch that!), a super multi-tasker, handling multiple responsibilities and customers at the same time.
Let's be honest. Client servicing isn't easy and we aren't looking for people who want it easy. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet.
Work timings : Customer Service lines are open from 10 am to 8 pm, Monday to Saturday and incumbents have to be online for the said time (Company provides laptop and data card), but office timings are 9 am to 6 pm, so incumbent can go home and get online. Saturday, they need not come to office but work from home.
Candidate’s work experience with below listed companies are given first preference for this role.
| Jabong | Myntra | Zomato |
| Decathlon | Voylla | Amazon |
| Fashionara | Caratlane | Zansaar |
| Taxi For Sure | Meru Cabs | Columbia Asia |
| Kingfisher | Indigo | Narayana Hrudayalaya |
| Teleradiology | Apollo | Wockhardt |
| Hosmat | Fortis | HSBC |
| American Express | Chumbak |
Interview Process:
Round 1 : Shortlisted candidates will have to go through a written test from home and submit the assignment within 1 day.
Round2 : Will be a Telephonic Interview / F2F
Skills Required:
Candidate should be Possess great written communication (No SMS language, please)
Willing to answer calls, email and chat and be open to learning to use other new channels or processes
Willing to be an excellent customer advocate internally and stand up for what's right by the customer
Willing to work fast and be flexible with work timings/schedule and availability.
Wave knowledge of and be an active social media user
Ecommerce and hospitality experience is a huge bonus
Willing to work on Saturdays (from home, albeit!) and from 10 AM to 8 PM (don't worry, we won't ask you to do this without a break or from office, even post 6 PM)
Job Responsibilities: Relationship Associate
Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), BBA, BBI, BBM, BCAWork
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